Returns & Refunds

Each product is made to order. We generally cannot accept returns or exchanges for changes of mind or incorrect size selections, except where required by law.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact infiniteyay@gmail.com within 30 days of delivery with your order number and photographs of the issue.

We'll arrange a replacement or refund as appropriate. Damaged products generally do not need to be returned.

Cancellations and returns

If you need to cancel an order, contact us as soon as possible. Once production begins, cancellation may no longer be possible, except where required by law.

Customers with applicable statutory cancellation or withdrawal rights, including eligible EU customers, may exercise those rights by contacting us. EU customers generally have 14 days from delivery to withdraw from an eligible online purchase. Please contact us for return instructions. For change-of-mind returns, customers are responsible for return postage unless otherwise required by law.

Where a statutory withdrawal right applies, refunds will include the original standard delivery charge as required by law.

Nothing in this policy limits your statutory consumer rights.